FAQ
Everything you need to know before your Surron adventure
Getting started
Experience, clothing, and what to expect before you ride.
No prior experience is required for our Beginner package. We provide a full safety briefing and guide you every step of the way. Intermediate and Advanced packages are best suited for riders comfortable on uneven terrain.
Wear closed-toe shoes, comfortable clothing you dont mind getting dusty, and sunscreen. We provide helmets and protective gear. Avoid loose scarves or dangling jewellery.
We ride Surron Light Bee X and Ultra Bee electric enduro bikes — quiet, powerful, and perfect for Phuket's jungle trails. Electric means zero emissions and minimal noise impact.
Booking & policies
Insurance, group size, bikes, and cancellations.
Yes, all tours include basic accident insurance coverage. We recommend travellers also carry personal travel insurance for complete peace of mind.
We keep groups small and private — maximum 4 riders plus your guide. This ensures a personalised, safe experience on the trails.
Free cancellation up to 24 hours before your tour. Weather-related cancellations are fully refunded or rescheduled at no extra charge.
Yes — private groups up to 4 riders are our specialty. Contact us to arrange dates.
Book Your Private Surron Tour
Small groups, expert guides, and unforgettable trails. Message us on WhatsApp to check availability.